gatcha Platform Privacy Notice
This page describes what we collect when you use gatcha and how we keep that data protected. We at gatcha collect personal information during account registration, identity verification, deposits and withdrawals, and ongoing gameplay on our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) and sportsbook markets (Liga 1, Piala AFF, Premier League, Champions League, MotoGP, badminton, esports). We use this data to comply with anti-money-laundering regulations, process your payments via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and provide customer support.
We at gatcha do not sell your personal data to third parties for marketing purposes. We retain your information only for as long as necessary to fulfill our legal, tax, and operational obligations. You have the right to request access, correction, or deletion of your data subject to regulatory and fraud-prevention holds.
For detailed information about your rights, how we use cookies, and how to contact us about privacy concerns, see the sections below. Our commitment is to transparency about data collection and protection.
What Data We Collect at gatcha
When you create a gatcha account, we collect your email address, full name, date of birth, residential address, and phone number. To comply with Know Your Customer (KYC) regulations, we also request government-issued identity documents (national ID, passport) and proof of address (utility bills, bank statements). These documents are scanned, uploaded to our secure servers, and verified against official databases by our compliance team.
We at gatcha also collect payment information associated with your chosen deposit and withdrawal method — whether that is QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details (mobile banking, local payment, online payment, e-wallet). We do not store full credit-card numbers; payment processing is handled by third-party providers who comply with Payment Card Industry Data Security Standard (PCI DSS). During gameplay on our gatcha live-dealer tables and sportsbook, we record your betting history, account balance, session timestamps, device information, and IP addresses.
- Email address and password (hashed and encrypted).
- Identity documents and proof of address (scanned and stored securely).
- Payment method details (processed via PCI-compliant third parties).
- Betting history, game outcomes, and account transaction logs.
- Device type, operating system, IP address, and browser information.
- Support chat transcripts and customer-service communications.
How We Use Your Data
We at gatcha use your personal data for the following purposes: verifying your identity and age (KYC compliance), processing deposits and withdrawals, preventing fraud and money laundering, settling bets and game outcomes, responding to customer support requests, and complying with tax and regulatory obligations. Our gatcha support team uses your data to communicate with you about account issues, payment status, bonus terms, and platform updates.
We also use anonymized and aggregated data for platform analytics — understanding which live-dealer games (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) are most popular, which sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Premier League, Champions League, MotoGP) attract the most activity, and how to improve our gatcha service. This aggregated data does not identify individual users.
Data Storage and Third-Party Processors
We at gatcha store your personal data on servers located outside your jurisdiction. These servers are protected by encryption, firewalls, and access controls. Payment processors (handling mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) are third-party service providers who meet industry security standards. We share only the minimum data necessary for payment processing — typically your name, account identifier, and transaction amount.
We may also share data with our KYC verification providers and anti-money-laundering partners to comply with regulatory obligations. We do not share data with third parties for marketing purposes. Our gatcha platform may transfer data internationally to comply with tax, regulatory, or legal requests from authorities in supported jurisdictions.
Your Rights and Data Retention
You have the right to request access to the personal data we hold about you at gatcha. You may also request correction of inaccurate information or deletion of your data, subject to legal obligations requiring retention for tax, fraud-prevention, or regulatory purposes. Requests for data access or deletion should be submitted to our support team — we respond within 30 days.
We at gatcha retain your account data for the duration of your account and for a compliance period following closure (typically 7 years for financial records). We retain video broadcasts from live-dealer tables for 30 days to facilitate dispute resolution. Payment transaction records are retained for the period required by anti-money-laundering regulations in supported jurisdictions.
We at gatcha believe that transparent data collection, secure storage, and user control form the foundation of a trustworthy gaming platform.
Cookies and Tracking Technologies
Our gatcha platform uses cookies to remember your login status, language preference, and betting activity. These cookies are essential for platform functionality — you cannot access our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) or sportsbook without them. We do not use third-party tracking cookies for advertising purposes; all cookies are set by gatcha itself.
You may disable cookies in your browser settings, but doing so will prevent you from accessing gatcha. We do not track your activity outside our platform, and we do not sell cookie data to advertisers.
Security and Data Breach Notification
We at gatcha protect your data using industry-standard encryption (TLS/SSL), multi-factor authentication, and regular security audits. Our servers are monitored 24/7 for suspicious activity. In the unlikely event of a data breach, we notify affected users within the timeframe required by applicable law — typically 30 days. Notification is sent via email to your registered gatcha account address.
We recommend that you use a strong, unique password for your gatcha account and enable two-factor authentication if available. You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorized access, contact our support team immediately.
Contact Us About Privacy
If you have questions about how we collect, use, or protect your data on gatcha, you may contact our privacy team through the support channels listed in our termsWe respond to privacy inquiries within 10 business days. For formal data-access requests or complaints about our privacy practices, you may also submit a written request to our legal team — contact details are available in our support documentation.
We at gatcha are committed to resolving privacy concerns promptly. If you believe we have violated your privacy rights, you may lodge a complaint with the data-protection authority in your jurisdiction. This privacy notice was last updated in the current year and may be modified at any time. Continued use of gatcha constitutes acceptance of any updates to this policy.
For urgent matters or data-security concerns, escalate your request through our in-game support chat or email our compliance team directly. We take privacy seriously and respond to all inquiries with transparency and care.
Service availability
We at gatcha offer our gaming and sportsbook services exclusively in jurisdictions where online gaming, wagering, and associated financial transactions are permitted by applicable local law. We do not provide our services in jurisdictions where online gaming is prohibited by statute, regulation, or local decree. Service availability is determined by each user's jurisdiction and our operational capacity to serve that region. Our gatcha compliance team continuously monitors regulatory developments and may modify service availability if local law changes. We reserve the right to restrict or suspend services to users accessing from prohibited jurisdictions. We may implement geofencing, IP-based access controls, or account restrictions if we detect usage patterns indicating access from regions where our services are prohibited. Users are responsible for independently confirming that our gatcha services are lawfully available in their location before creating an account or depositing funds. Continued use of gatcha after account creation constitutes acknowledgment that you are accessing from a jurisdiction where online gaming is lawfully permitted.
Account eligibility
Eligibility to create a gatcha account and engage in gaming is governed by the applicable law of your jurisdiction. We at gatcha require that account holders be of legal age to enter into online gaming contracts under the laws of their region — we do not enforce a single global age threshold. During account registration and verification, you must provide accurate personal information, valid identity documentation (government-issued ID, passport, or national ID card), and proof of address. Our gatcha KYC team verifies these documents against official databases and validates them against fraud indicators and sanctions lists. False information, forged documents, or attempts to circumvent age or identity requirements result in immediate account suspension and potential referral to legal authorities. We reserve the right to request additional documentation from any account holder if we identify discrepancies or high-risk indicators. Users who are legally barred from online gaming in their jurisdiction are prohibited from creating gatcha accounts. Confirmation of your own eligibility remains your responsibility — we cannot provide legal interpretation for your specific jurisdiction.
Local-law responsibility
Each user of gatcha is solely responsible for verifying that access, gameplay, and fund withdrawal comply with the laws and regulations of their own jurisdiction before creating an account or engaging in any activity on our platform. We provide services on an availability basis — we operate where permitted by local law. However, we cannot provide jurisdiction-specific legal counsel, tax advice, or regulatory interpretation. If your jurisdiction restricts or prohibits online gaming, you must not use gatcha. If your jurisdiction permits online gaming but imposes specific licensing requirements, tax reporting obligations, currency controls, or player protections, you are independently responsible for understanding and complying with those requirements. Our platform enforces account restrictions if we detect access patterns indicating prohibited-jurisdiction usage, but we rely on user honesty and self-compliance. Any violation of local law resulting from your use of gatcha is solely your legal responsibility — we cannot indemnify, defend, or protect users who breach their own jurisdiction's regulations.
Data and privacy scope
We at gatcha collect personal, financial, and behavioral data during account registration, identity verification, and ongoing gameplay. Data collected includes email address, full name, date of birth, government-issued ID scans, residential address, phone number, payment method details, bank account information, account balance, betting history, game activity logs, device information, and IP addresses. This data is used for Know Your Customer (KYC) compliance, anti-money-laundering (AML) checks, fraud prevention, payment processing, tax reporting, customer support, platform analytics, and legal regulatory obligations. We do not sell or share user data to third parties for marketing purposes. Data is retained according to our privacy policy and applicable data-protection regulations — typically for the duration of your account plus a retention period following account closure for compliance and tax purposes. Users have the right to request access, correction, or deletion of personal data subject to legal holds for tax, regulatory, or fraud-investigation purposes. Our standard security practices policy is available on gatcha. By creating an account, you consent to data collection and processing as outlined in our privacy policy. If you do not agree to our data practices, do not register for a gatcha account.
Contact for legal inquiries
Users with legal, compliance, regulatory, or privacy questions can contact our gatcha support team through the channels listed in our terms and privacy policy. We respond in English, Indonesian, and other regional languages. Email inquiries typically receive responses within one business day; complex compliance or legal questions may be escalated to our legal department and may require 3–5 business days for resolution. We do not provide individual legal advice — users experiencing jurisdiction-specific legal questions should consult local legal professionals. Requests related to data access, privacy complaints, account disputes, or regulatory compliance are logged and reviewed by our gatcha compliance team. Urgent matters can be escalated immediately through in-game support chat or direct email to our escalation team. Response timelines may vary depending on request complexity, supporting documentation requirements, and regulatory timelines. All inquiries are handled confidentially in accordance with our privacy policy and applicable data-protection laws.