gatcha FAQ

No. We at gatcha require one account per person. Our terms of use explicitly prohibit multi-accounting. If we detect duplicate accounts linked to the same email, phone number, payment method, or government ID, we close all associated accounts and forfeit any outstanding balance. Multi-accounting is often used to circumvent bonus limits, breach KYC safeguards, or exploit withdrawal rules — we treat it as a breach of our terms. If you have forgotten your password or lost access to your existing gatcha account, use our password-recovery tool or contact our support team to regain access to your original account.

Our gatcha KYC process requires a government-issued ID (national identity card, passport, or driver's license with photo and expiry date) and proof of address (utility bill, rental agreement, or bank statement dated within 3 months). Upload clear color scans or photos of both documents during registration. Our verification team checks for tampering, fraud, and sanctions-list matches. Verification typically completes within 1–2 business days. If your documents are rejected, we will notify you via email with the reason — common rejections include glare, partial visibility, or expired date. Resubmit corrected documents and we will re-review them within 1 business day. You cannot withdraw funds or access live-dealer tables until KYC verification is complete.

To request deletion of your personal data from our gatcha platform, contact our support team in writing (email preferred) and provide your account username, registered email, and the specific data categories you wish deleted (e.g. "all betting history", "payment methods", "contact details"). Our team will confirm your request, verify your identity, and check for any outstanding compliance holds (tax reporting, AML investigation, or fraud inquiry). If no holds exist, we will delete the requested data within 30 days and send you a confirmation. Data held under legal or regulatory obligation (tax records, AML files, fraud investigations) will not be deleted but will be flagged as requested-deletion and access-restricted. We retain some data (transaction ID, timestamp, settlement status) for accounting and audit purposes as required by law, even after account closure.

We at gatcha charge no fees on deposits or withdrawals. The full amount you deposit is credited to your gatcha account immediately. When you withdraw, the full amount you requested is sent to your bank account or payment app (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) without gatcha markup or deduction. Your bank or payment provider may charge their own transfer fees — this is outside gatcha control and will be disclosed by your bank. We do not charge verification fees, account maintenance fees, or inactive-account fees. Our payment partners (payment gateway, banking network, e-wallet operator) may deduct inter-bank or network fees from your transfer on their end; contact your bank for details if you notice a discrepancy.

To deposit via e-wallet, mobile banking, or local payment on gatcha, go to the Cashier section, select your payment method, and enter the amount you want to deposit. A pop-up will direct you to the payment app on your phone. Open the app, confirm the payment to gatcha, and return to our platform. The funds appear in your gatcha account within seconds. For online payment deposits, scan the QR code displayed on our Cashier page using your bank app or e-wallet, confirm the payment, and the funds credit immediately. For bank transfer (e-wallet, mobile banking, local payment, online payment), we provide a unique account number linked to your gatcha account. Transfer funds to that account from any bank; funds appear in your gatcha account after the receiving bank's processing time, typically 1–2 hours on business days. Always verify the account number matches the one shown on our platform before transferring.

Before placing your first bet on gatcha, read our terms of use and game-specific rules. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), understand the minimum and maximum bet limits for each table, how dealer decisions are made (based on card or ball outcome, not app logic), and that all live games are conducted by real dealers in our studios with real-time video feeds. For sportsbook bets (Liga 1, Piala AFF, Premier League, Champions League, MotoGP, badminton), learn what settlement delays apply (most matches settle within 24 hours; some sports take longer). For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), understand that payouts are random and determined by certified RNG software — house edge is fixed and disclosed in each game's rules. For esports (Mobile Legends, Free Fire, PUBG Mobile), know that odds are live and may shift if the match is delayed or cancelled.

Free bets and free spins are promotional credits issued by gatcha to new or existing users. Free bets are account credits you can use on sportsbook markets (Liga 1, Piala AFF, Premier League, etc.) or live-dealer tables; free spins are slot-game rounds on specific games (commonly Aviator, Sweet Bonanza, or Gates of Olympus). Promotional credits appear in your account's Promotions section once you are eligible. Free bets and free spins have expiry dates (usually 7–30 days) and may carry playthrough requirements (e.g. "play through the credit 3 times before withdrawal"). Once playthrough is met, you can withdraw any profit. Unused promotional credits expire and are removed from your account automatically. Check your Promotions tab in gatcha to view active offers, their terms, and countdown timers.

Our gatcha support team responds to most inquiries within 24 business hours (Monday–Friday, 09:00–17:00 local time). Urgent matters (account lockout, payment failure, suspected fraud) are prioritized and may receive a response within 1–4 hours during business hours. Outside business hours or on weekends, your message is logged and reviewed when the team returns. Complex queries (data requests, account investigation, compliance review) may take 3–5 business days for full resolution as they require internal escalation or third-party coordination. Payment issues are typically resolved within 1–2 business days. Contact us via email (preferred for formal requests) or through the live-chat widget in your account. Always include your username and a clear description of your issue to speed up response time.

To request deletion of your personal data from our gatcha platform, contact our support team in writing (email preferred) and provide your account username, registered email, and the specific data categories you wish deleted (e.g. "all betting history", "payment methods", "contact details"). Our team will confirm your request, verify your identity, and check for any outstanding compliance holds (tax reporting, AML investigation, or fraud inquiry). If no holds exist, we will delete the requested data within 30 days and send you a confirmation. Data held under legal or regulatory obligation (tax records, AML files, fraud investigations) will not be deleted but will be flagged as requested-deletion and access-restricted. We retain some data (transaction ID, timestamp, settlement status) for accounting and audit purposes as required by law, even after account closure.